AWS Launches DevOps and Security Agents as Global General Availability, Promises 75% Faster Incident Resolution

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AWS today announced the general availability of its two frontier AI agents—the AWS DevOps Agent and AWS Security Agent—after months of preview. Early adopters report up to 75% lower mean time to resolution (MTTR) and 3–5 times faster incident response, according to the company. Both agents operate autonomously across cloud, multicloud, and on-premises environments, handling complex operational tasks without human intervention.

Key Launch: AWS DevOps Agent and Security Agent Now GA

Introduced at AWS re:Invent as "frontier agents" working continuously until a goal is achieved, the two agents are now available to all customers. AWS DevOps Agent investigates incidents, accelerates root cause analysis, and proactively prevents problems. AWS Security Agent performs continuous, context-aware penetration testing directly within development pipelines, mimicking human testers.

AWS Launches DevOps and Security Agents as Global General Availability, Promises 75% Faster Incident Resolution
Source: aws.amazon.com

“These agents are designed to be always-available teammates that handle the heavy lifting, so you can focus on what matters most,” said Sébastien Stormacq, AWS Principal Developer Advocate, in a statement. “The initial feedback has been extraordinary.”

Customer Results

  • United Airlines, Western Governors University, and T-Mobile are using DevOps Agent to slash incident response times. At WGU, resolution time dropped from hours to minutes.
  • LG CNS, HENNGE, and Wayspring report that Security Agent delivers over 50% faster testing and roughly 30% cost reduction, with significantly fewer false positives.
  • Overall preview customers see a 75% reduction in MTTR, AWS noted.

Background

The agents were first previewed at re:Invent 2025 as part of AWS’s push into autonomous cloud operations. Unlike traditional tools that require step-by-step instructions, these agents reason across multiple steps, adapt to changes, and operate until the outcome is achieved. They work across AWS, multicloud, and on-premises infrastructure.

“This is a fundamental shift in how cloud teams work,” said Esra Kayabali, AWS Senior Product Manager for Security Agent. “We’re embedding AI that behaves like a senior security engineer into every stage of development.”

What This Means

For IT operations teams, the DevOps Agent promises to reduce burnout by automating incident investigation and remediation. Companies can now run 24/7 operations without hiring round-the-clock staff. The Security Agent brings continuous penetration testing into CI/CD pipelines, catching vulnerabilities before deployment and lowering the cost of manual security audits.

AWS Launches DevOps and Security Agents as Global General Availability, Promises 75% Faster Incident Resolution
Source: aws.amazon.com

“We’re seeing a 50% faster testing cycle and 30% cost reduction,” said an executive at LG CNS. “The false positive rate has dropped dramatically, so security teams can focus on real threats.”

Both agents are available now via the AWS Management Console. Customers pay per use, with pricing varying by environment and workload.

Service Lifecycle Updates

AWS also updated its Product Lifecycle Changes guide on March 31, 2026, detailing availability changes for several services. Services moving into maintenance mode include AWS App Runner, AWS Audit Manager, AWS CloudTrail – Lake, AWS Glue – Ray jobs, and AWS IoT FleetWise. Also affected are Amazon Application Recovery Controller (ARC) Readiness Check, Amazon Comprehend (Topic Modeling, Event Detection, Prompt Safety Classification), Amazon Rekognition (Streaming Events, Batch Image Content Moderation), and Amazon SNS Message Data Protection.

Services entering sunset—meaning end of support—include AWS Service Management Connector, Amazon RDS Custom for Oracle, Amazon WorkMail, and Amazon WorkSpaces – Thin Client. Amazon Chime SDK Proxy Sessions is listed as "reaching sunset." AWS advises customers to review the lifecycle guidance and plan migration strategies.

“We understand that changes in service availability require careful planning,” an AWS spokesperson said. “Our guidance helps customers transition smoothly to alternatives.”

This is a breaking news story. Check back for updates.